Ongoing Support
What happens after modernisation.
We don't hand over your new system and disappear. Hollinford stays on as your technology partner — monitoring performance, applying updates, resolving issues, and helping your modernised application keep delivering value over time.
Why ongoing support matters
Software needs regular care. Security patches, dependency updates, monitoring, backups, and performance tuning all matter if you want the system to stay healthy. Without that care, modern applications slowly drift in the same direction as the systems they replaced.
Drift starts quietly
Updates get delayed, libraries fall behind, small defects stay open too long, and the cost of change begins to rise again.
SMBs lack in-house depth
Your application may be central to finance, operations, or reporting — yet no one has capacity to monitor it closely and act early.
Continuity lowers total cost
The team that modernised your system already knows the architecture and infrastructure — faster diagnosis, lower total cost of ownership.
ways we support your system.
The exact shape depends on your application, your SLA needs, and how much internal capability you want to retain.
These are the foundations every Hollinford support package is built on — combined and scaled to fit how your business actually runs.
How support works in practice
A clear, repeatable rhythm — so you always know what's happening, what's next, and who to talk to.
01 — Handover or onboarding
At the end of a modernisation project, we run a formal handover into support — documentation, access setup, monitoring configuration, backup checks, and agreed support channels. If your system was modernised by another provider, we begin with an onboarding review of the codebase, infrastructure, deployment process, and current risks.
02 — Day-to-day operation
Your team raises issues through a dedicated channel — email, ticketing portal, Slack, or Teams. We triage and prioritise each item, then resolve it against the agreed SLA. Every issue has a status, a priority, and a tracked path to resolution.
03 — Quarterly review meetings
Every quarter, we review system health, recurring issues, upcoming business needs, and areas where the application could be improved. These reviews keep support linked to business outcomes — and often surface practical wins like a workflow adjustment or a faster key report.
04 — Annual health check
Once a year, we carry out a deeper review of the stack — dependencies, security posture, performance, infrastructure, and maintainability. A lighter version of the Legacy Health Check, included as part of the support relationship.
Predictable monthly support, scoped to your system.
£1,000 – £3,000 /mo
For a single-application SMB system. Priced by complexity, number of applications, SLA level, business-hours or extended cover, and included support time.
Included as standard
- Monitoring & alerting
- Security & dependency updates
- Bug fixes against SLA
- Backups & DR procedures
- Quarterly reviews
- Annual health check
No lock-in.
Good support should make it easy to stay because the service delivers. That principle shapes how we structure every contract.
Your code, data, and infrastructure stay yours
We don't hold operational knowledge, access, or documentation hostage. Everything we work on remains your property at all times.
Rolling contracts, not multi-year commitments
Support is monthly or quarterly with a notice period. You don't need to sign a long lock-in to keep the system safe.
Bring it in-house when you're ready
If you want to take maintenance internal later, we provide documentation, knowledge transfer, and a structured handover.
Smooth move to another provider
If you choose a different partner down the line, we cooperate fully with the transition. Good support should make it easy to stay because it works.
Frequently asked questions
Honest answers about how ongoing support works and what's covered.
Do I have to use Hollinford for support if you did the modernisation?
What if we need new features, not only maintenance?
Can you support a system you didn't build?
What's included in continuous improvement?
Do you offer 24/7 support?
How do we report an issue?
Keep your modernised system supported
Book a free call to discuss your application, support needs, and the right level of ongoing cover for your team.